Shipping & Delivery Policy

Last updated 7 October 2026

1. Where we deliver

We currently deliver only within Delhi NCR: Delhi, Gurugram, Faridabad, Noida and Ghaziabad. We do not ship outside these areas or internationally. We will announce new cities on the Platform.

2. How your item travels

HYPE. handles all pickups and deliveries in-house, through our own delivery staff or local delivery personnel we engage. Buyers and Sellers never meet or exchange contact details.

Route	When it applies	Journey
Via HYPE.	Items from Level 1 Sellers, and every item priced ₹50,000 or more	Seller → HYPE. authentication centre → you
Direct	Other items from Level 2 and Level 3 Sellers	Seller → you

The Listing shows which route applies.

3. Delivery timeline

Stage	Typical time
Seller hands the item to our delivery team	Within 24 hours of your payment
Inspection at the HYPE. centre (via HYPE. route)	1–2 working days
Delivery to you	Usually 5–6 days from payment in total

If your Order has not been delivered within 10 days of payment, you may cancel it for a full refund, unless the delay was caused by you.

4. Delivery Charges

The Delivery Charge depends on the pickup and delivery pincodes and the route.
Within Delhi NCR it is no more than ₹180 for each leg of the journey: two legs for items routed via HYPE., one leg for direct items.
It is shown on the Listing before you bid or buy, and again at checkout.
It is refunded in full if your Order is cancelled or your Claim is upheld.

5. Tracking and updates

You will receive tracking details and updates by SMS, WhatsApp, email and on your Order page from dispatch to delivery.

6. At delivery

Please give a complete and accurate address and phone number.
Our delivery team will make two delivery attempts. For items priced ₹15,000 or more, you may be asked for a delivery OTP.
Check that the HYPE. seal is intact before you open the package. We recommend filming the unboxing; it is not required (see our Returns, Refunds & Cancellation Policy).
If delivery fails twice because of an incorrect address, or because you are unavailable or refuse the package, section 6.4 of the Returns, Refunds & Cancellation Policy applies.

7. Loss or damage in transit

If your item is lost or damaged while with our delivery team, you receive a full refund. HYPE. bears that loss. Report any visible damage to the outer package within 48 hours of delivery, with photographs.

8. Packaging

Sellers must pack items to our protection standards. Items checked at our centre are filmed while packed and closed with a HYPE. tamper-evident seal. Do not accept a package with a broken HYPE. seal. Report it to us immediately.