Grievance Redressal Policy
Last updated 7 October 2026
We want every problem resolved quickly and fairly. This policy explains how to raise a complaint and how to escalate it. It applies to complaints about Orders, Claims, Listings, content, your account, personal data, or any other matter concerning the Platform.
1. Grievance Officer
Appointed under the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023:
| Name | Daksh Choudhary |
| Designation | Founder, Director and Grievance Officer |
| team.thehypecompany@gmail.com | |
| Phone | [customer care number] |
| Address | BidHype Private Limited, H.No. 19, Kh. No. 382/204, Village Saidulajab, Gadaipur, South West Delhi, New Delhi – 110030 |
| Hours | Monday to Saturday, 10:00 am to 7:00 pm (excluding public holidays) |
2. How to raise a complaint
- About an Order: use the "Get help" option on your Order page.
- About anything else: email the Grievance Officer, or use our Contact page.
Please include your name, registered email or mobile number, the Order or Listing ID if any, a description of the issue and any evidence.
3. What happens next
| Step | Timeline |
|---|---|
| Acknowledgement, with a complaint ticket number you can use to track it | Within 24 hours |
| Resolution or a reasoned decision | Within 15 days of receipt |
| Requests about your personal data (access, correction, erasure) | Within 15 days where possible, and in any case within 90 days |
4. If you are not satisfied
You may escalate your complaint:
- Content, account or Platform decisions: appeal to the Grievance Appellate Committee set up by the Government of India, within 30 days of our decision, at gac.gov.in.
- Consumer complaints: call the National Consumer Helpline on 1915 or use consumerhelpline.gov.in, or file a complaint with the Consumer Disputes Redressal Commission through e-daakhil.nic.in.
- Personal data complaints: after using our process, complain to the Data Protection Board of India.
These options are in addition to your rights under our Terms of Use.
See also our Terms of use.